Privacy Policy

Last updated: March 4, 2026

1. Introduction

MyBid.Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead generation and scheduling platform.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, company name, trade/industry, and business address.

Customer Data

Through our platform, you may collect and store information about your customers, including names, phone numbers, email addresses, service addresses, and service requests.

Chat and Voice Data

We store transcripts of chatbot conversations and voice calls processed through our platform to provide our services and improve our AI systems. Voice calls may be recorded and transcribed for quality assurance and service improvement purposes.

Billing Information

When you subscribe to our service, we collect payment information through our payment processor (Stripe). We do not store complete credit card numbers on our servers. We retain billing history, subscription status, and usage data for invoicing and service delivery.

SMS and Communication Data

If you enable SMS notifications for your customers, we collect and store phone numbers, message content, delivery status, and opt-in/opt-out preferences.

Usage Data

We automatically collect information about how you use our platform, including IP addresses, browser type, pages visited, and actions taken.

3. How We Use Your Information

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns and trends
  • Train and improve our AI systems
  • Detect, prevent, and address technical issues and fraud

4. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: We share data with third-party vendors who assist in providing our services (e.g., cloud hosting, payment processing).
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
  • With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption in transit and at rest, secure data centers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookie preferences through your browser settings.

9. Voice Recording and AI Consent

Voice Call Recording

Our voice assistant service may record calls for quality assurance, training, and service improvement. Callers are informed at the beginning of each call that the call may be recorded. Recordings are stored securely and retained according to our data retention policies.

AI Processing

Voice and chat interactions are processed using AI systems to provide automated responses, transcription, and lead qualification. This data may be used to improve our AI models while maintaining appropriate privacy safeguards.

Your Customers' Consent

As a user of our platform, you are responsible for informing your customers that calls may be recorded and that AI is used to process communications. You should ensure your own privacy policies and practices comply with applicable laws.

10. Third-Party Services

Our platform integrates with third-party services. These services have their own privacy policies, and we encourage you to review them:

  • Stripe: Payment processing and subscription management
  • Anthropic: AI language model services
  • VAPI: Voice assistant infrastructure
  • Twilio: SMS messaging and phone services
  • SendGrid: Email delivery services
  • Supabase: Database and authentication services

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@mybid.pro
  • Address: Nashville, TN, United States